KERING EYEWEAR Project Manager Customer Operations

How you will contribute

• Developing initiatives of processes optimization

• Analyzing business and user requirements, translating into proper system requirement specifications

• Assisting the project team during the business requirement analysis, process design, IT system development, go live and roll out phase

• Collaborating to the improvement of tools and software application across the Regions, working with all business functions involved (Sales, Information Technology, Customer Service, Supply Chain, Finance, Logistics, Planning)

• Collaborating on the Customer Operations processes development initiatives in all the project phases

• Participating in solution option evaluations with IT teams and business partners

• Collaborating in system development initiatives both during implementation and post-implementation phase, assisting in integration, testing and key user training

• Being responsible for Microsoft Dynamics 365 system developments and enhancements

• Developing implementation plans and associated documentation

• Supporting the Customer Operations team in analyzing and solving operational problems

Who you are

• Master's degree in engineering or management

• 5-7 years of working experience in similar role

• Experience with Microsoft Dynamics 365 system implementation and/or use is an advantage

• Knowledge of order-to-cash flows

• Knowledge of CRM systems and BI applications is a plus

• Knowledge of SAP ERP systems is a plus

• Knowledge of Microsoft Office Suites (Excel, Access, PowerPoint, Word, Sharepoint)

• Knowledge of emerging digital technologies

• Fluent in English

• Project management and strong analytical skills

• Proactive, problem solver and able to work on own initiative

• Team player with a proactive orientation to results

• Pragmatic, business acumen driven and precise

• Able to prioritize work effectively

• Capable of working under pressure and leading multiple projects with tight deadlines

Why work with us

This is an excellent opportunity to join the Kering adventure in a moment of extraordinary growth and become part of a thriving team in a global Luxury group that offers endless possibilities to learn and grow.  

Talent development is a managerial principle at Kering and we are committed to fostering internal mobility.  Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. 

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.