BRIONI - Bespoke Ambassador (Bruton Street)

Your opportunity
You will be a key ambassador for the brand providing a distinctive and extraordinary luxury experience, passionately guiding the client across the Brand, nurturing a long-term loyal relationship. You will be the point of reference for the execution of sales and clienteling action referred to formalwear, with the objective to further reinforce existing clients’ loyalty to the Brand; the person provides in-store VIP appointments and drive potential external business to recruit new potential customers.

How you will contribute
• Create and develop a positive relationship with the customers, from the first contact to the farewell, and a network of contacts (hotels, personal shoppers, tour guides, and wedding planners) able to bring concrete business results and enhance Brand image.
• Meet and exceed CRM and retention goals
• Accomplish the goals set by the Store Management contributing to the teamwork
• Gather information about the market: new trends, events, competitors’ activities and products
• Effectively interact and collaborate with colleagues in the store and in the company at large
• Implement stock procedures according to company standards and guidelines
• Respect Brioni standards, roles and procedures, promptly sharing possible issues and risks
• Identify the potential of the Store, aligning and monitoring his/her activities to deploy the right actions and local networking to maximize formalwear business results and KPIs
• Work closely with the Regional Tailor, manage store events, specific store clienteling actions and VIP service to approach new potential customers and to maximize the potential of existing customer base
• Maintain a high level of housekeeping in the store area, making sure fabrics are updated regularly and master garments are maintained; making sure that Bespoke Visual Merchandising standards are maintained consistently.
• Collect feedback - about product, customer, and competitors - from the floor and connect with Store Management to consequently design and deploy store-specific actions or to make Bespoke processes smoother and more efficient.
• Report Bespoke figures and planning the business on a month by month basis
Who you are • Bachelor Degree or similar

• At least 5 years of experience in Retail and formalwear
• Sartorial/bespoke is preferred but not essential if they have experience from high luxury (cars/watches)
• High rate of accuracy and attention to detail
• Reliable with a sense of maturity
• Resilience as they will be working in a high target environment
• Team player and strong communicator

• English language, another language is a plus

• Knowledge of Retail processes, markets, network and competitors

• Knowledge of luxury in-store and outdoor customer experience

• Knowledge and passion of sartorial culture

• Knowledge of Clienteling techniques, ideally with a client book

• Commercial mindset

• Business acumen and customer focus

• Leadership

• Planning/Organization and Execution

• Impact and influencing

• Networking and relationship building

Why work with us?

This is a fabulous opportunity to join the Brioni adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.